Records Clerk – Offender Management Unit (OMU) Leicestershire, LE18 4TN Starting salary from £24,000pa Permanent (Full-Time, 40 Hrs) Here at Serco we are looking for a Records Clerk to join the Offender Management Unit at our new state of the art Category C prison, HMP Fosse Way. The main role of a Records Clerk based within the Offender Management Unit (OMU) is to work as part of a team, ensuring prisoner records are kept up to date throughout periods in custody. The successful candidate will be required to carry out the following responsibilities, activities, and duties: Responsible for the upkeep of all prisoner records including creating and maintaining audit trails and appropriate archiving of records. Updating prison recording systems (NOMIS/DPS/local databases) following admission of all new prisoners. Overseeing functional mailboxes, obtaining legal documentation and warrants following court/video link appearances. Liaising with both internal and external agencies on behalf of the Offender Management Unit. Contributing to the smooth running and overall performance within the department Assisting with case admin roles and other tasks within the department. General admin – filing of documents and processing mail/parcels for the department. What you will need to do the role GCSEs – Maths, English Grade C or above Good IT literacy – Systems, Excel, Word A strong communicator, with the ability to get messages across effectively both verbally and in writing Collaborative team worker Solid organisational skills, with the ability to coordinate workload based on deadlines Sound ethical and professional standards Confident and credible, with strong communication skills Can demonstrate ability/experience in working within a busy environment. Must be able to multi-task varied and demanding workloads. At all times maintain professional boundaries and adhere to the Serco Code of Conduct and local policies and procedures. Why Serco Meaningful and vital work – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives. A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways. Great people - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. What we offer: A competitive salary A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more Access to a huge range of discounts and exclusive deals The chance to make a positive difference in a company passionate about diversity and inclusion What else do you need to know? This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office. You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).