Location: London Job Type: Contract Industry: Cloud & Infrastructure Job reference: BBBH424255_1759334897 Posted: about 9 hours ago
Role Title: Incident Manager
Start Date: 27th October
End Date: 31st December
Location: Remote
Rate: £515p/d max via Umbrella
Role Summary:
* Our Incident Managers can be expected to engage with the following responsibilities and activities:
* Monitoring and managing the progress of incidents and service requests of internal teams and external teams as required
* Liaison with Problem Management team as required to expedite resolution of incidents
* Monitor resolver queues and escalate when incidents are not being resolved within service levels
* Provide incident reporting as needed
* Identify service improvement opportunities
* Managing virtual teams to deliver Incident Management process and working cross functionally
* Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts
* Hosting and facilitating of Incident Management meetings
* Develop further understanding of cross systems interrelations in context of the global business process
* Build upon an existing understanding of Service Management Framework