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HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries. We aim to be where growth is, enabling businesses to thrive and economies to prosper.
Location: Sheffield, GB, S1 4NB. Work style: Hybrid Worker. Date: 17 Sept 2025.
In This Role You Will
* Ensure Event Management Processes are documented end to end, highlighting dependencies and improvement opportunities.
* Gather data and feedback to assess adherence and quality of Monitoring and Event Management processes.
* Recommend enhancements and support their implementation.
* Work with IT operations, engineering and business units to ensure consistent adoption of the Event Management process.
* Facilitate knowledge sharing sessions, workshops and training in support of process improvements.
* Support the roll out of new tooling, procedures and practices.
* Engage with Technical Design Leads and Engineering to ensure effective implementation of any process transformations.
Requirements
* Experience in Event Management, IT Operations, or a related discipline.
* Understanding of monitoring and alerting tools and principles.
* Skills in process mapping, workflow documentation, or business process improvement.
* Experience with data analysis and gap analysis.
* Experience working with ServiceNow reporting would be advantageous.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces.
Contact: Email: hsbc.recruitment@hsbc.com. Telephone: +44 207 832 8500.
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