The Vacancy
Are you passionate about creating safe, welcoming communities? We are looking for a Resident Services Officer to join our team at Ada Court. In this role, you'll play a key part in ensuring building safety, supporting residents, and helping our community thrive.
About the role
As a Resident Services Officer, you will:
* Oversee building safety and ensure a secure environment for all residents
* Manage tenancies, including viewings, settling in new residents, and handling sign‑ups
* Conduct fire risk assessments and report on any communal or individual repair requirements
* Take part in resident meetings and help resolve light anti‑social behaviour issues as they arise
* Provide a friendly, approachable presence onsite, ensuring residents feel supported and valued
This is a hands‑on, on‑site role based at Ada Court.
Ada Court, built in 1969, offers a welcoming community environment with 146 studio flats and 65 one‑bedroom flats for people aged 55 and over. The scheme also includes four specially adapted flats to support residents with disabilities.
Located on a pleasant residential street in the highly sought‑after area of Maida Vale, the scheme benefits from excellent surroundings and strong local amenities.
About you
You are a people person who can build rapport and show empathy, while also being confident and robust in your professional relationships. You're enthusiastic, energetic, and ready to make a real difference in the community.
To succeed in this role, you will need:
* Experience in tenancy management, including audits and signposting to additional support services
* A strong awareness of building health & safety issues
* Ability to work independently, using good initiative and judgement
* Excellent communication skills and the ability to build strong relationships with residents and colleagues
* Awareness of safeguarding issues, proactively ensuring residents are safe and protected
* Strong written, verbal, and IT skills
* A full driving licence and access to a vehicle for work purposes
About Us
Central & Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives.
Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not‑for‑profit organisation, we re‑invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: 'to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act'.
What's in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
* A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
* We invest in colleagues' careers and development through our leader and colleague development frameworks
* Defined Contribution Pension and attached life assurance
* Volunteering hours available to all colleagues to enable them to give back
* Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
* We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
Internally you will be known as a Service Officer
Success requirements
If you are successful, an Enhanced DBS check will be required.
Work law compliance
All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.
Company information
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
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