Douglas Park Edinburgh is looking for a MINI Business Manager.
Your role
* To facilitate the sale of finance and insurance products for customers.
* To ensure the highest level of customer satisfaction is achieved.
* Meeting with or speaking to all customers who are in the process of purchasing a new or used vehicle in order to qualify their needs and requirements and to present the most suitable product solutions (also to undertake the Demands and Needs Statement).
* Presents additional insurance products to customers (if suitable via Statement of Demands and Needs (SDN)).
* Achieve Park’s business plan objectives.
* Ensure that TCF objectives & process are carried out thoroughly.
* Maintain and develop good relationships with customers by meeting and exceeding their expectations.
* Manages customer problems, complaints and difficult situations in relation to insurance and finance products, consequently resolving the issue to mutual satisfaction of the customer and Park’s Motor Group.
* Ensures that all Park’s Motor Group policies and objectives are followed.
* Continually observing for instances of financial crime (Money Laundering & Fraud).
* Ensure that all relevant training is carried out.
* Report to Head of Business & Group Business Manager.
Your profile
As a Douglas Park Business Manager you will be a dynamic and forward‑thinking professional as you build ongoing relationships with our customers and your team. If you are a self‑motivated leader, who can offer excellent customer service, then we can offer you an exciting opportunity to join our successful team at Edinburgh.
Rewards
* Company vehicle.
* 30 days holiday per year.
* Full manufacturer product training and accreditation.
* Support that will allow you to fulfil your potential whilst building a career for life with a reputable company.
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