Job Summary
The Clinical Operations Manager will be responsible for managing a range of clinical services, ensuring operational excellence, compliance with CQC standards, and driving continuous improvement across all service areas. This role requires strong leadership skills to motivate teams and deliver high-quality healthcare services in secure environments.
Responsibilities
* Operational Management and Planning The Clinical Operations Manager will manage a range of clinical services and deliver objectives and performance indicators. You will ensure systems are in place to monitor and evaluate performance against service objectives and monitor compliance with CQC standards. You will prepare and annually update service development plans, keep abreast of current affairs to identify potential threats and opportunities, and develop effective communication both within services and with relevant outside agencies. You will contribute to team effectiveness by reflecting on activities and making suggestions for improvement and service expansion, while being able to provide "on‑call" support as required.
* Professional Leadership You will inform the strategic direction of service delivery consistent with local commissioning intentions. You will provide line‑management responsibility for all components within designated services, undertaking recruitment, appraisal, disciplinary and grievance procedures as required. You will direct, lead and motivate teams to ensure high standards of professionalism, efficiency, effectiveness and innovation in service delivery. You will ensure local systems are in place for coaching and mentoring, resource planning, standard setting, performance management and team and individual development. You will establish effective communication mechanisms to engage staff and staff organisations, recognising the challenges of a dispersed workforce. You will contribute to clinical leadership development at organisational and strategic levels, identify training needs and ensure compliance with NMC/GMC requirements across all services.
* Human Resources You will monitor skill‑mix and deployment of staff, develop and implement effective staff appraisal and monitoring systems, and support and mentor staff both as individuals and team members. You will liaise with employees and relevant parties regarding effective systems for dispute and grievance resolution, keep abreast of changes in employment legislation, maintain up‑to‑date HR documentation including employment policies, and prepare reports and workforce plans for the Director of Clinical Services as required.
* Involvement with Local Commissioners On behalf of the Director of Clinical Services, the Clinical Operations Manager will liaise with local commissioners and key stakeholders, establishing good working relationships to ensure the service plays a full and constructive part in shaping ideas and policy in terms of resource distribution.
* Quality and Risk Management You will proactively engage with all services to raise the profile of quality and CQC compliance. You will be responsible for managing incidents and complaints for the service with recommendations on organisational learning where appropriate. You will report, manage and mitigate clinical risks, provide advice and support to staff on quality and governance issues, undertake audits on service standards and infection control, and produce reports with recommended actions. You will ensure service continuity plans are current and robust, comply with company policies and procedures, and liaise with Directors to report outcomes and performance issues.
* Confidentiality The post holder will sign a confidentiality agreement. Information relating to colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. You will comply with Information Governance (IG) requirements and adhere to the seven Caldicott principles.
* Personal/Professional Development You will participate in annual individual performance reviews, including taking responsibility for maintaining a record of personal and/or professional development. You will participate in any training programme implemented by the executive team, effectively manage your own time, workload and resources, and assess your own performance and development while taking accountability for your actions, either directly or under supervision.
Education & Qualifications
* Registered healthcare professional (NMC/GMC/HCPC)
* Management qualification or equivalent experience
* Full clean UK driving licence
Essential Experience
* Operational management experience
* Experience managing CQC‑regulated services, staff management and leadership experience
* Budget control and service development
Desirable Experience
* Experience in secure healthcare environments
* Leading geographically dispersed teams
* Managing through complex change
* GP alliance/Federation experience
Knowledge
* Understanding of clinical and corporate governance
* Knowledge of regulatory frameworks
* Staff management processes
* Quality and risk management
* Knowledge of local system structures
* Proficient use of SystemOne
* Workforce development strategies
Skills
* Leadership and communication skills
* Conflict resolution abilities
* Team management
* Report writing and presentation
* IT proficiency (Microsoft Office)
* Strategic planning
* Change management
* Negotiation and influencing
* Cross‑organisational working
Personal Attributes
* Embodies organisational values
* Highly motivated
* Attention to detail
* Flexible and responsive
* Professional integrity
* Innovation and creativity
* Political awareness
* Continuous improvement mindset
Person Specification
* Registered healthcare professional (NMC/GMC/HCPC)
* Full clean UK driving licence
* Master's degree in healthcare or management
* CQC Registered Manager
* Operational management experience
* Staff management and leadership experience
* Budget control and service development
* Experience in secure healthcare environments
* Leading geographically dispersed teams
* Managing through complex change
Legal and Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and to Disclosure and Barring Service checks. The holder will require Counter‑Terrorism Clearance (CTC) and must have lived in the United Kingdom for the last 5 years with no more than a 28‑day break outside the UK.
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