Complaints Officer
6 month FTC £26,500 per annum
Kent, Hybrid
Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Complaints Officer on a 6 month basis.
The role offers 2 days home working, and 3 in their offices.
Responsibilities of the Complaints Officer:
* Supporting teams with complaints
* Ensuring thorough and consistent investigations into complaints
* Providing formal written responses
* Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
* Collating information and accurately updating systems
* Recording and following up on complaints
* Providing analysis and report findings to senior management on complaints and dissatisfaction
Requirements of the Complaints Officer includes:
* Knowledge of Housing Ombudsman Complaint Handling Code
* Knowledge of resolving customer complaints
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
JBRP1_UKTJ