Support Specialist I As a Support Specialist I, you are the first line of defense and the primary face of technology for our internal teams. This role is situated within our Global Technology Support department, where we bridge the gap between complex infrastructure and seamless user experience. You won't just be resetting passwords; you will be the tactical problem-solver who ensures our workforce remains productive and empowered through technical excellence. What You’ll Get A supportive environment fostering career progression, continuous learning, and an inclusive culture. Broad exposure to CME's diverse products, asset classes, and cross-functional teams. A competitive salary and comprehensive benefits package. Learn more about our career opportunities here. What You’ll Do Architect Solutions: Act as the initial point of contact for technical challenges, diagnosing issues with precision and deciding the most efficient path to resolution or strategic escalation. Empower the Workforce: Deploy essential software and manage licensing with a keen eye for compliance, ensuring every workstation is equipped for peak performance. Guard the Gateway: Administer authentication and entitlement credentials, serving as a trusted steward of our corporate LAN/WAN access. Troubleshoot & Diagnose: Resolve hardware, software, and connectivity hurdles, utilizing a deep understanding of how individual components interface within our global environment. Drive Continuity: Manage the problem management database and help desk systems to document trends and streamline the user journey. What You’ll Bring Technical Foundation: A strong grasp of computing fundamentals, ideally backed by A-Levels in Computing or equivalent technical certification. Diagnostic Intuition: A natural ability to troubleshoot hardware, software, and remote connectivity issues (VPN/Internet browsers) with a focus on first-call resolution. Security Mindset: A disciplined approach to identity verification and entitlement management, ensuring corporate security standards are never compromised. Communication Mastery: The ability to translate technical complexity into clear, actionable guidance for users across all levels of the organization. Operational Rigor: Experience or familiarity with problem management databases and a commitment to meticulous record-keeping. Company Benefits: Bonus Programme Equity Programme Employee Stock Purchase Plan (ESPP) Private Medical and Dental coverage Mental Health Benefit Programme Group Pension Plan Income Protection Life Assurance Cycle To Work EV Car Benefit Scheme Gym Membership Family Leave Education Assistance – MBA/Advanced Degree/Bachelor Degree Ongoing Employee Development Training/Certification Hybrid Working LI-Hybrid nijobs.com CME Group: Where Futures are Made CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here .