Overview of the Role
Our Senior Account Manager Lead at The Menu Partners is responsible for the management, growth, and commercial success of a portfolio of designated customers. You will take full accountability for client relationships, contract negotiations, and overall performance metrics, ensuring delivery of service excellence and profitable outcomes.
You will also lead a team, typically comprising a Senior Account Manager, Account Manager, and National Account Coordinator, providing mentorship and direction to support both customer and team development.
Cross-functional collaboration with procurement, operations, and inventory teams is essential to ensure service levels, cost efficiencies, and availability targets are consistently met.
Key Responsibilities
* Lead and manage the Account Management team to ensure effective performance
* Oversee strategic customer relationships within the Consolidation sector
* Negotiate and manage customer contracts, renewals, and terms
* Drive commercial performance for individual customers and the broader sector
* Expand customer ranges by leveraging internal TMP businesses and partners
* Identify and implement cost-saving and service improvement initiatives
* Conduct regular client reviews and provide strategic feedback to senior leadership
* Collaborate with internal teams to align service delivery with customer expectations
* Stay informed of industry trends and provide relevant insights to clients
* Support the professional development of Account Managers within your team
Key Objectives
* Enhance the commercial performance of assigned customers and the Consolidation sector
* Secure new or extended customer contracts that align with strategic goals
* Increase product range penetration within each customer’s basket
* Transition nominated lines to wholesale alternatives in partnership with Procurement
Key Measurements
* Customer and sector-level financial performance
* Product range penetration relative to total customer basket
* Contract status, term length, and risk exposure
* Implementation and progress of strategic customer development plans
Non-Exhaustive Duties
This role may be required to undertake additional responsibilities as needed to meet the evolving needs of the business and department.
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* Discounted or free food
* Health & wellbeing programme
* Life insurance
* Referral programme