Toyota Weekend Receptionist - Twickenham
We are looking for an additional Reception Host to work in our Toyota Dealership in Twickenham during the weekend.
Hours: Saturdays: 9am to 6pm and Sundays: 10am to 4pm
Salary: £12.50 per hour
Applicants must be able to cover bank holidays / sickness / holidays as required.
Not suitable for anyone who has a full time job, Ideal for a student
ROLE OVERVIEW
This is a customer facing role that requires a very well presented person, with a professional manner, excellent communication, administrative and IT skills.
This is a meet and greet role as you will be the first person that customers will meet when entering the showroom, assisting both Sales and Aftersales customers as required; as well as managing the switchboard & reception desk.
The Receptionist will focus on directing customer enquiries, greeting visitors and ensuring the overall customer experience is a relaxed and individual experience; managing the reception area and general administrative duties.
RESPONSIBILITIES
* Greeting visitors on arrival and introducing yourself.
* Answering telephones and building rapport to understand customer needs, providing assistance or information if required.
* Providing refreshments for visitors where necessary.
* Encouraging customers to browse the showroom in order to experience the product.
* Observe and listen to assess the appropriate time to offer further assistance.
* Introducing sales colleagues to provide further information and progress the sale.
* Maintaining the showroom environment.
* Ensuring all customer areas are maintained, that brochures are well stocked, up to date and in the right place.
* Working with the management team to support promotions or events with changes to the showroom environment.
* Working with colleagues and teams to ensure a seamless service to customer.
* Maintaining daily contacts into Kerridge Marketing system.
* Promote satisfactory customer relations through expeditious and courteous handling of the public.
BENEFITS
* 22 days annual leave pro rata
* Eyecare Vouchers
* Loyalty & Long Service Awards
* Life Insurance (after qualifying period)
* Car Leasing Scheme (after qualifying period)
* Workplace Pension Scheme
* Discounts on car purchases / repairs / parts
* Private health insurance
* Excellent EAP, free 24/7 helpline with GP
Job Type: Part-time
Work Location: In person