Overview
Ascot (SL5) & Milford (GU8)
Monday - Friday | 7:00am - 5:00pm (45 hours per week)
We are currently recruiting for a Hire Controller to support operations across two busy plant hire depots in Ascot and Milford. This is a fast-paced and varied role, ideal for someone who enjoys balancing customer service with logistics and operational coordination.
The Role
As Hire Controller, you will be at the centre of depot operations, ensuring the smooth coordination of hire orders, transport, and customer communication.
Responsibilities
* Managing customer enquiries in person, over the phone, and via email
* Processing hire orders and sales for tools and plant equipment
* Providing product advice and building strong customer relationships
* Coordinating daily driver schedules to meet customer requirements efficiently
* Supporting transport planning, including deliveries and collections
* Assisting with deliveries during peak periods when required
* Monitoring driver performance, timekeeping, and holiday schedules
* Ensuring all vehicles are maintained, serviced, and MOT compliant
* Maintaining accurate records and supporting KPI performance
* Ensuring the depot is clean, organised, and operating safely
* Supporting stock control and merchandising of sales goods
* Participating in promotional activities and depot initiatives
About You
We are looking for a proactive and organised individual who thrives in a busy hire environment.
You will have
* Previous experience in plant hire, tool hire, or a similar operational role
* Strong communication and customer service skills
* Good understanding of logistics and transport planning
* The ability to prioritise workloads and work under pressure
* A high level of attention to detail and accuracy
* Strong IT skills and confidence using operational systems
* A team-focused approach with the ability to use your own initiative
* A commitment to health & safety and delivering excellent service
What's on Offer
* Full-time, permanent position
* Monday to Friday working hours (no weekends)
* A varied and hands-on role across two depots
* Opportunity to develop within a growing business
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