Join to apply for the Vice President, OPS Client Service Manager I role at TieTalent
1 day ago Be among the first 25 applicants
Join to apply for the Vice President, OPS Client Service Manager I role at TieTalent
Client Service Delivery Manager
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Client Service Delivery Manager to join our Transfer Agency team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
* Maintains the Transfer Agency Client relationship acting as their initial point of escalation
* Monitors day to day service delivery on behalf of your clients
* Monitors work metrics and standards. Resolves team issues as required.
* Resolves complex or non-routine client issues or inquiries as needed.
* Maintains relationships with business teams to report client trends and needs. May use knowledge of client issues to contribute to business development efforts.
* Manages internal activities and initiatives designed to improve the client experience.
* Responsible for the achievement of team goals and objectives. Team supports a selected number of client accounts ranging from moderate to highly complex.
To be successful in this role, we’re seeking the following:
* Bachelors degree or the equivalent combination of education and experience is required.
* 4-5 years of total work experience with at least 2 years of operational or client service delivery experience preferred.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
* America’s Most Innovative Companies, Fortune, 2025
* World’s Most Admired Companies, Fortune 2025
* “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at TieTalent by 2x
Sign in to set job alerts for “Vice President Operations” roles.
Manchester, England, United Kingdom 4 days ago
Manchester, England, United Kingdom 5 days ago
Technical Product Owner- 12 month Fixed Term Contract
Knutsford, England, United Kingdom 1 month ago
Vice President, Client Implementations and Transformation – UK Transfer Agency Operations
Manchester, England, United Kingdom 2 weeks ago
Vice President, Client Implementations and Transformation – UK Transfer Agency Operations
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 5 days ago
Manchester Area, United Kingdom 11 hours ago
Digital and Transformation Chief Operating Officer
Manchester, England, United Kingdom 2 days ago
Digital and Transformation Chief Operating Officer
Vice President, Trust Associate Lead Manager
Manchester, England, United Kingdom 1 day ago
Vice President, Trust Associate Lead Manager
Greater Manchester, England, United Kingdom 5 months ago
Vice President, Sanctions OPS Business Technology Liaison I
Manchester, England, United Kingdom 1 day ago
Vice President, Sanctions OPS Business Technology Liaison I
Manchester, England, United Kingdom 3 days ago
Executive Assistant to CIB Chief Operating Officer
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 2 weeks ago
Senior Site Reliability Engineer- Oracle
Knutsford, England, United Kingdom 2 months ago
Knutsford, England, United Kingdom 3 weeks ago
Knutsford, England, United Kingdom 3 days ago
Knutsford, England, United Kingdom 3 days ago
Knutsford, England, United Kingdom 1 month ago
Knutsford, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr