Quality Assurance Specialist - Customer Operations
?? Location: On-site in Milton Keynes (Monday-Friday, 9-5)
?? Pay: £14.53 per hour
?? Job Type: Temporary (until 31st December 2025, with real potential to extend into 2026)
Join a Leading Organisation in Customer Excellence!
We're seeking experienced QA Specialists to support Customer Operations, ensuring quality, compliance, and great customer outcomes across key operational areas. This is a fantastic opportunity to make a real impact, improving processes and driving service standards.
Key Responsibilities
As a QA Specialist, you will:
? Review customer journeys across New Business, Customer Services, Collections, and Resolutions.
? Provide oversight to ensure adherence to regulations and internal quality standards.
? Analyse data and interactions to spot risks, trends, and opportunities for improvement.
? Work closely with internal teams and outsourced partners to drive quality.
? Deliver constructive feedback and support calibrations to align QA frameworks.
What We're Looking For
?? Experience in a QA or compliance role within a regulated environment.
?? Strong knowledge of FCA requirements and quality frameworks.
?? Excellent communication, coaching, and stakeholder managemen...