Murton Medical Group is looking to expand their team and are looking for an enthusiastic, caring, flexible patient services advisor/administrator to join our very busy but friendly GP Practice based in Murton. We are looking for a full time patient services advisor to join our team, applicants must have experience of working in a NHS setting and have a knowledge of medical reception duties.
Main duties of the job
The main role of the patient services advisor/administrator will be varied, dealing with patients both face to face and via telephone, you will book/amend appointments as well as home visits. You will process repeat prescriptions, acknowledge arrivals and direct to relevant waiting area's. In addition to this you may also perform summarising/coding of clinical letters as well as scanning and other administrative duties. You will also liaise with other practice staff, healthcare professionals and external agencies.
As the successful post holder you will be working in a patient facing role, providing high quality and professional services to patients, GP's and other healthcare professionals.
About us
We are a 5 Doctor practice serving over 7350 patients, and are in purpose built premises in the village of Murton, County Durham.
Our Team includes 2 Advanced Clinical Practitioners, well established Nursing Team, Pharmacy Team, and a hard working Management, Reception and Administrative Team.
We are a training and teaching practice.
We are part of North Easington PCN and have an extended multidisciplinary team of First Contact Physio, Primary Care Mental Health Nurse, Nursing Associate, GP Assistant and a personalised care team of Social Prescribers and Care Coordinators.
We are a member of South Durham Health Federation.
We are CQC rated 'Good' in all areas.
Job responsibilities
* Greet and direct patients and visitors.
* Make appointment bookings using the Care Navigation Templates.
* Process repeat prescription requests and forward any queries relating to prescriptions to the practice pharmacist and/or pharmacy technician.
* Take home visit requests.
* Deal with general enquiries and complaints.
* Take messages accurately and pass on in a timely manner.
* Assist people to access the services they need.
* Undertake a variety of reception duties to assist in the smooth running of the practice.
* Register new and temporary residents.
* Give out pathology results, once actioned by clinicians.
* Arrange and book translators.
* Respond to the needs of GP's and Nurses to enable efficient clinics.
* Update the clinical system with information eg smoking, ethnicity etc.
* Action change of address notifications.
* Dealing with workflow processes within the practice.
* Effectively liaise with Practice, Primary Care Organisation's, patients and other external organisation's to assist promptly with the resolution and administration of queries.
* Fully utilise SystmOne (training will be provided) and other IT systems.
* Monitor and check tasks and workflows.
* Communicate effectively with the reception team to ensure policies and procedures are kept up to date.
* Keep directories and databases up to date to ensure an efficient work flow.
* Photocopying.
* Dealing with internal and external post.
* Attend meetings when required.
* Scanning/Coding and other administrative duties as required by the practice.
* To work safely at all times in accordance with legislation and practice policies and procedures.
* Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness.
* Any other reasonable duties requested by Business Manager, Operational Manager or GP.
* In addition to the above, the post holder will show respect and courtesy to patient and colleagues, maintain confidentiality of patient and other practice information at all times.
The job description is not exhaustive and may be adjusted periodically after review and consultation. You may be expected to carry out reasonable duties which may be requested from time to time.
Person Specification
Qualifications
* Good standard of general education
* GCSE grade C/4 or above in English and Math's
* NVQ Level 2 Business Administration or equivalent
* NVQ Level 2 Customer Service or equivalent
Experience
* Experience of working within a GP Practice essential. Experience of working with patients/public. Competent user of Microsoft Excel and Word.
* Experience of working with SystmOne clinical system although full training will be provided to the right candidate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time,Part-time,Job share,Compressed hours
#J-18808-Ljbffr