The Opportunity
We have an exciting opportunity to join our award-winning Mortgage Club. This is not only a chance to join an amazing team but also an opportunity to work in a fantastic industry. We collaborate closely with our members and lender & provider partners to offer market-leading education, guidance, and support.
As part of our mortgage helpdesk, you will be one of the first points of contact for mortgage-related queries from our members. We pride ourselves on going above and beyond to support our members, building strong relationships that enhance their experience with SimplyBiz Mortgages and strengthen our position as one of the best mortgage clubs in the market.
In this ever-evolving industry, we will support your development, ensuring you gain extensive knowledge of the mortgage marketplace and become an invaluable resource for our members.
What You Will Be Doing
* Provide day-to-day support to our members via phone and email, delivering value in every interaction.
* Proactively explore ways to help members maximize their membership benefits and grow their business in line with our four pillars of success.
* Assist members in placing mortgage and associated business by leveraging your knowledge of the marketplace and researching possible solutions with our lender and provider partners.
* Build and nurture relationships with members, as well as lender and provider partners.
* Identify opportunities where members may benefit from enhanced support in areas such as equity release, protection, and technology.
* Undertake outbound calling projects to highlight and promote valuable opportunities such as events or webinars.
* Proactively promote our suite of technology offerings to members.
What You Need to Succeed
* Excellent interpersonal skills and the ability to build strong relationships with member firms and lender contacts.
* A proactive, can-do approach with a passion for problem-solving and a dedication to supporting our valued members.
* A general understanding of the mortgage market and lender criteria.
* Experience in the intermediary marketplace is desirable.
* A willingness to undertake the CeMAP qualification (if not already held).
What We Offer
* A hybrid working model that balances home and office work.
* A collaborative and supportive work environment.
* Opportunities for professional growth and development.
If you are passionate about the mortgage industry and enjoy providing outstanding support, we would love to hear from you! Apply today to join the SimplyBiz Mortgages team.
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