LexisNexis Risk Solutions is a leader in providing essential information that helps Customers across industries and government predict, assess and manage risk. Combining cutting‑edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries.
About the Team
The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team provides our customers with an excellent first impression. The team own the SLAs around incidents that need to be investigated and escalated following those time frames.
About the Role
As a Junior Technical Account Manager, you will be part of the Premier Support Team supporting Bridger Insight, a global customer screening and due‑diligence platform used by organisations worldwide to meet AML and compliance requirements.
You will be a key point of contact for customers, helping them use our products effectively and ensuring a positive support experience. This role combines technical problem‑solving, relationship management, and collaboration with internal teams.
Responsibilities
* Act as a first point of contact for customer technical and service enquiries, providing clear, timely, and professional support
* Work with customer technical and business teams to understand their needs and provide appropriate guidance and recommendations
* Collaborate with internal teams to deliver a consistent and seamless customer experience
* Document customer requirements, technical configurations, and solutions clearly and accurately
* Investigate and resolve technical issues, escalating when needed and keeping customers informed throughout
* Support service level agreements (SLAs) by providing status updates, root‑cause analysis, and basic reporting
* Participate in critical support escalations, communicating effectively with both technical and non‑technical audiences
* Identify opportunities to improve customer processes, product usage, and training needs
Requirements
* Strong customer service skills and a collaborative, solution‑focused approach
* Experience (or relevant exposure) in compliance, banking, financial services, or a regulated environment
* Ability to analyse and troubleshoot technical issues with attention to detail
* Clear written and verbal communication skills
* Working knowledge of some of the following (training provided where needed):
* Databases (e.g. SQL / MySQL)
* Web or server technologies (e.g. IIS, FTP, IP networking)
* XML or similar data formats
* Comfortable using Microsoft 365 tools (Outlook, Excel, PowerPoint)
This is a hybrid role with some ad‑hoc travel to our London and or Cardiff office with occasional customer visits within the UK and Europe as part of account management.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
* Generous holiday allowance with the option to buy additional days
* Health screening, eye care vouchers and private medical benefits
* Access to a competitive contributory pension scheme
* Save As You Earn share option scheme
* Travel Season ticket loan
* Electric Vehicle Scheme
* Maternity, paternity and shared parental leave
* Employee Assistance Programme
* Access to emergency care for both the elderly and children
* RECARES days, giving you time to support the charities and causes that matter to you
* Access to employee resource groups with dedicated time to volunteer
* Access to extensive learning and development resources
* Access to employee discounts scheme via Perks at Work
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