Your newpany
I'm seeking a confident and organised Customer Service Advisor to join a busy transport coordination team on a temporary basis for up to 3 months. This is a fantastic opportunity for someone with strongmunication skills and a proactive attitude to support a fast-paced office environment.
Your new role
You’ll be responsible for handling inbound and outbound calls for managed account clients, coordinating bookings, and ensuring smoothmunication between clients and drivers. You’ll also manage booking requests via Outlook inbox and support overflow calls from consumer clients during peak times.
1. Answer iing calls and make outbound calls to manage client bookings
2. Coordinate and confirm transport arrangements for account clients
3. Monitor and respond to booking requests via Outlook inbox
4. Handle overflow calls from consumer clients with professionalism and efficiency
5. Maintain accurate records and ensure timely updates to booking systems
6. Collaborate with internal teams to resolve queries and ensure service delivery
What you'll need to succeed
7. Previous experience in customer service or call handling
8. Strong organisational and multitasking skills
9. Confidentmunicator with a friendly and professional manner
10. Ability to work independently and as part of a team
11. Must be available to start immediately
What you'll get in return
12. Fully office-based role
13. Initial 1–2 days of training in the Liverpool office
14. Main base in Birkenhead office
15. Free on-site parking availableMonday to Friday7:30am – 3:30pm