About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Job description A Product Manager is responsible for ensuring that a product is of high quality and delivers value. They collaborate with teams to identify, implement, and refine strategies and tactics related to their products. Additionally, they may be involved in recruiting and managing personnel within the product team, ensuring they hire the right individuals that are supported, and developed. Product Managers at HMRC can make use of multiple learning and development opportunities to develop their product management skills if joining at entry level. Product Managers at HMRC follow the Government Digital and Data (GDaD) capability framework and career paths. This is an exciting opportunity to join HMRC’s CDIO Chief Digital Product Office (CDPO) within the Response, Exceptions & Analytics Team, which manages HMRC’s IT for our Customer Compliance, Risk Intelligence and our Legal Group. You will play a key role in maintaining these services and facilitating enhancements and innovation. In a time of significant transformation, you will be part of a fast-paced, high-profile team, working on complex and impactful digital services. Person specification You will be working to maintain and deliver service enhancements for either HMRC's Criminal Investigations, International Tax Exchange, Insolvency or Risk Intelligence Services. Your key responsibilities will be: Product Delivery/Feature Development: Deliver complete products or specific features within a business area, or lead the discovery, alpha, and beta phases of a service. Scope Definition and Adaptation: Define and adjust the service scope and key features in response to evolving business objectives and user research insights. Stakeholder Engagement: Engage with stakeholders to secure buy-in for the product vision and roadmap. Collaborative Teamwork: Collaborate with a multidisciplinary team, including user research, service design, business analysis, and software engineering, to shape and build the product. User Insight Integration: Work with performance analysts and user researchers to gather insights on live products for iteration and improvement. Backlog Management: Maintain and prioritise a backlog of user stories, aligning them with organisational goals. Option Evaluation: Collaborate with area leads to assess development options for products or services, including high-level financial implications. Accessibility Standards: Ensure products and services are adapted to meet accessibility standards by collaborating with designers and researchers. Research Collaboration: Partner with user researchers to shape activities for testing new product concepts, features, prototypes, and their usability. Community Engagement: Actively participate in the product management community of practice through initiatives, sessions, talks, or activities that help other product managers. Essential Criteria: Recent experience within a similar role/Agile experience. Experience of building and maintaining positive relationships with stakeholders, including negotiating with stakeholders on difficult issues. Experience of being able to prioritise work based on what is valuable to do first and getting buy-in from stakeholders for any associated project plans/ rollout plans/ roadmaps. Experience of leading or supporting a product/project to deliver stated outcomes. Demonstrate the ability to understand how to measure and track success of a product/project, service, or process change. Research and analytical skills to assess user feedback and integrate insights into product development. Managing financial budgets to ensure value of delivery. Desirable Criteria: Prior experience of managing multiple product and service improvements. Desired but not essential experience of managing staff. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Delivering at Pace Communicating and Influencing Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service