Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. Redditch Borough Council is proud to be a stock holding local authority delivering its own Housing services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. The role The Housing Business Support Manager is responsible for overseeing and improving the overall performance of housing services by ensuring compliance with data standards, managing government returns, overseeing the housing complaints process, ensure the Housing IT systems are functioning correctly and supporting the Right to Buy (RTB) scheme. The role involves analysing and improving key housing performance metrics, implementing data management practices, and ensuring the organization meets its statutory and regulatory obligations. The post holder will be the lead contact with the Regulator of Social Housing and Housing Ombudsman service. Key Requirements Manage the activities of the Housing Business Support Team to provide a quality services to internal and external customers. Ensure the completion of statutory returns to the Regulator of Social Housing and Government departments including CORE reporting. Support Housing Services to implement its improvement action plan following Regulator of Social Housing Inspection. Lead a comprehensive, sensitive and effective complaints and compliments service for Housing within the Council; working strategically with internal and external stakeholders to investigate and resolve issues and provide satisfactory outcomes for the tenants of the Council. Ensure that effective performance management systems are in place to deliver and manage Strategic Business Planning. Ensuring that effective Business Intelligence Dashboards are available to all Housing Service Managers. Responsible for the annual rent review, applying the rent increases as approved by the Council and updating the Housing Management System. Ensure the Right to Buy process is completed within statutory requirements and approve s.125 offer notices. Skills & experience At least 3 years experience working in a housing service and educated to ‘A Level’ or an equivalent professional CIH housing qualification At least 3 years management experience to include the management of team of staff. Detailed knowledge of policies and legislation relating to Social Housing. Experience of managing budgets. Experience of developing, implementing policies and procedures and managing projects. Must be flexible and have a ‘can do’ attitude and approach in supporting the demands and specific needs of the service Additional Information The Councils offer a range of staff benefits: pension generous leave entitlements starting at 25 days plus bank holidays (pro-rata) flexible working, where appropriate Employee Assistance Programme access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more What next Need further information? please contact Matthew Bough (recruiting manager) on 01527 64252 ext:3120 email matthew.bough@bromsgroveandredditch.gov.uk or email recruitment@bromsgroveandredditch.gov.uk Closing date for completed applications: 12 October 2025 (Midnight) Interviews are to be held week commencing : 20 October 2025. If this role interests you please use the 'Apply Now' button For a full list of our current vacancies why not visit our WM Jobs Recruiter Page Attached documents JD Housing Business Support Manager March 25.doc