Talent Systems, LLC is the leading technology solution provider for casting and auditioning in the entertainment industry. Casting directors and agents worldwide use Talent Systems’ portfolio of products to source and manage talent across film, television, commercials, theater, and digital projects, powering an unparalleled, global casting software ecosystem. We are headquartered in Los Angeles and operate in the US, Canada, the UK, Australia, and India. Ourportfolio brands include Casting Networks, Spotlight, Cast It Systems, Cast It Talent, Casting Frontier, Staff Me Up, Tagmin, and Cast It Reach. Job Purpose The Director of Business Development & Customer Success is responsible for the growth strategy of Talent Systems’ platforms in the UK & Europe, as well as the long-term satisfaction and loyalty of our customers. This is a unique, hybrid role that requires a strategic thinker with a proven track record in both acquiring new business and nurturing existing relationships, and the ability to operate at a senior strategic level. Reporting directly to the Managing Director, you will be responsible for shaping and executing our go-to-market strategy, driving top-line revenue, and building a world-class customer success organisation that champions our customers' own growth. Duties and Responsibilities Business Development: ● Contribute to UK & European strategic planning as a key member of the Talent Systems Europe executive team, providing insights on market opportunities and growth initiatives. ● Develop and implement a comprehensive business development strategy to identify and secure new market opportunities. ● Lead the entire sales cycle, from lead generation and prospecting to negotiation and closing new business. ● Build and maintain a robust pipeline of qualified leads, focusing on key accounts and strategic partnerships. ● Collaborate with the marketing team to align on messaging, campaigns, and lead generation activities. ● Analyse market trends and competitive landscape to identify new opportunities for growth. Customer Success: ● Establish and own the company's long-term vision and strategy for Customer Success, ensuring it is deeply integrated with our product, business development, and marketing functions. ● Oversee the entire customer lifecycle, from onboarding to renewal, ensuring a seamless and positive experience. ● Implement proactive strategies to monitor customer health, identify at-risk accounts, and mitigate churn. ● Drive product adoption and value realization by understanding customer goals and demonstrating how our solutions can help them achieve their objectives. ● Act as the voice of the customer, gathering feedback and collaborating with the product team to influence the product roadmap. Management ● Develop and manage a team of business development and customer success managers, setting clear goals and providing coaching and mentorship. Qualification & Attributes ● Experience: Leadership experience in business development, sales, and/or customer success, with a proven ability to operate at a senior or executive level. ● Skills: Strong analytical, communication, and negotiation skills. ● Knowledge: Deep understanding of the full sales cycle and customer lifecycle management. ● Traits: A strategic mindset, a strong sense of ownership, and a passion for building lasting customer relationships. ● Bonus: Experience in the entertainment sector and/or SaaS platform is an advantage