Position
EMEA & Australia Shipping and Inventory Manager
Full time – Salary
Location: Telford, UK
Time Zone Required: GMT
Salary: 40,000 GBP
Position Summary
We are seeking an experienced Shipping & Inventory Manager to oversee and optimize our e-commerce operations across EMEA and Australia. You’ll manage the end-to-end process, ensuring timely delivery, inventory accuracy, and outstanding customer experience. This role is pivotal in driving growth and operational excellence for our global business.
Key Responsibilities
* Oversee order processing, inventory management, shipping logistics, and returns for our e-commerce platform.
* Build and maintain relationships with external partners, including payment providers, shipping carriers, and third-party vendors.
* Support budgeting and financial analysis for e-commerce operations.
* Ensure prompt response to internal and external communications, especially time‑sensitive requests.
* Monitor warehouse capacity and ensure readiness for daily sales order volumes.
* Negotiate rates and manage relationships with 3PL warehouse partners; review and approve invoices.
* Manage contracts with freight providers and maintain accurate shipping rates in our systems.
* Dispute and request credits for late or undelivered shipments.
* Develop and maintain inventory control processes, including cycle counts and annual physical inventory.
* Standardize and improve operational processes globally by collaborating with local and international teams.
* Lead, train, and mentor direct reports, including Operations Associates and Regional Operations Managers.
* Other duties as assigned.
Qualifications
* Minimum 2 years’ experience in e-commerce operations, with a track record of driving growth and efficiency.
* Minimum of two (2) years of experience in a supervisory or management role, with a demonstrated track record of successfully leading and developing a team.
* Strong project management and multitasking skills.
* Excellent analytical abilities to turn data into actionable insights.
* Experience working cross-functionally with marketing, product development, and customer support.
* Strong communication skills for both technical and non-technical audiences.
* Experience with international markets and global e-commerce platforms is a plus.
Physical Demands & Work Environment
* Occasional standing, walking, sitting, and lifting up to 35 kilos.
* Exposure to typical warehouse and office environments; minimal noise.
To apply, please submit your résumé. We look forward to hearing from you!
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