Job Description
Job Title: Contract Manager
Location: Leicestershire
Salary: £28,000 to £35,000
We are recruiting for a Contract Manager to join a well-established organisation within the logistics and supply chain sector. This role would suit someone who enjoys building strong client relationships, managing service delivery, and leading a motivated team to achieve high performance and customer satisfaction.
You'll be joining a forward-thinking and collaborative environment where continuous improvement, professionalism, and operational excellence are key priorities.
Duties of a Contract Manager
Working within the Customer Operations team, you will oversee the day-to-day management of key client contracts, ensuring smooth service delivery and commercial success. Reporting to a senior operations leader, you will be responsible for:
1. Managing a portfolio of contracts and maintaining close working relationships with clients.
2. Leading a small team to deliver consistent and high-quality service.
3. Monitoring operational performance and driving improvements where needed.
4. Acting as the main escalation point for any service or delivery issues.
5. Working with internal departments to ensure seamless coordination across logistics and customer functions.
6. Identifying opportunities to add value and enhance client satisfaction.
7. Ens...