Overview
Logistics Agent L1Location: NorwichSalary: 24,570 - £26,000 Per AnnumContract Type: Permanent / Full TimeJoin our dynamic team and take a proactive role in upholding site safety standards, maintaining meticulous inventory and financial controls, and assisting in transport planning through effective customer master data management. This customer-focused position demands exceptional customer service skills across various communication platforms.We are looking to recruit a Customer Service driven Logistics Agent for our site in Norwich.
Responsibilities
* Support site management in achieving compliance obligations, inventory, financial, health and safety, and transport.
* Contribute to a safety-first operation and drive towards an incident free workplace.
* Place orders on system for delivery/collection using SAP.
* Take Inbound/outbound calls for customer orders, queries, and general information.
* Process orders, refunds/credits, and cylinder refill agreements.
* Receipt stock in/out received on trailers.
* Inventory stock control, complete physical stock counts and be able to enter stock counts onto system.
* Raise and receipt Purchase orders and ensure correct stock levels are maintained.
* Review daily aborts, cancels, and fill returns.
* Support drivers in reviewing daily runs, printing loading sheets and manifests.
* Track our drivers through Telematics system.
* Agency time sheets.
* General housekeeping.
Qualifications
* An experienced Customer Service/Driven professional with a positive attitude.
* An administrator with excellent organisational skills.
* Able to work well in a team supporting colleagues and sharing best practice.
* Committed and flexible to meet business demands.
* Able to take Personal Ownership of tasks, especially safety.
* Experienced in Microsoft office, SAP and Tru Tac.
* Articulate with good attention to detail.
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