Job Title: Senior Pensions Administrator
Location: Remote
Job Type: Full-time
The Role
Alexander Lloyd are seeking an experienced Senior Pensions Administrator to join an established Pension Administration firm on a fully remote basis. The role will be responsible for delivering high-quality service to both members and clients across Defined Benefit (DB) and some Defined Contribution (DC) pension schemes.
The role will focus on ensuring service excellence, supporting team development, and handling more complex pension administration tasks.
Key Responsibilities:
* Service member and client queries relating to DB and DC pension schemes
* Ensure service level agreements (SLAs) and performance standards are consistently met
* Deputise for the Team Leader when required
* Act as a senior technical reference point for complex and non-standard cases
* Review, check, and challenge work completed by junior team members
* Train, mentor, and support less experienced colleagues, including conducting regular feedback sessions
The Requirements
* Proven experience in administering occupational pension schemes
* Experience coaching and supporting junior team members
* Strong interpersonal and communication skills (written and verbal)
* Excellent organisational and time management abilities
In Return
* Offered a good salary, benefits package and generous bonus
* Fully remote working arrangements including flexibility around hours and working arrangements
* Excellent professional career progression opportunities