Job Opportunity: Client Services Manager
Glu Recruit is seeking an experienced and enthusiastic individual to join our client's award-winning Marketing and Communications Team as a Client Services Manager. Join one of Yorkshire's most successful marketing agencies and make a difference through impactful campaigns in health, sustainable travel, equality, and diversity.
Key Responsibilities:
* Manage senior relationships with key stakeholders across all clients.
* Understand client challenges at a senior level and lead strategies to meet their needs, generating new project opportunities.
* Develop and execute client relationship strategies to foster business growth.
* Line manage the Marketing Communications Team Manager.
* Collaborate with Account Managers to develop client plans and attract new projects.
* Identify opportunities for upselling and cross-selling based on client understanding.
* Drive engagement and involve team members in strategic initiatives.
* Work with the MD and Operations Manager to identify new business opportunities and contribute to business development.
* Support and participate in exhibitions, seminars, and networking events.
* Regularly check in with Account Managers to address client issues and develop case studies.
* Promote and embody the company's values.
* Contribute actively to the Business Development team.
The successful candidate will have:
* Experience in building strong client relationships and understanding their needs.
* Commercial acumen with the ability to identify opportunities aligned with company values.
* At least 6 years of marketing experience.
* In-depth experience across multiple channels including Digital, Design, Campaigns, Motion, and Research/Strategy.
* A proactive, driven approach with a proven record of meeting KPIs/targets.
* Problem-solving skills employing creative solutions.
* Strong organizational skills and ability to multitask.
* Excellent verbal and listening skills.
* Team-oriented with the ability to motivate and mentor others.
* Understanding of behaviour change marketing.
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