Salary: £36,000 - 60,000 per year Requirements: Minimum 4 years experience in an IT support or service desk environment Strong hands-on experience with Windows 10/11 Experience with Active Directory Proficiency in Microsoft 365, MS Teams, and Office applications Solid troubleshooting skills across hardware, software, and networks Experience supporting LAN/WAN and Wi-Fi environments Desirable Experience Experience with service desk tools (e.g. ServiceNow) Understanding of networking protocols and cybersecurity principles Exposure to firewall technologies Microsoft 365 Certification Responsibilities: Provide end-user support across desktops, laptops, and mobile devices Troubleshoot and resolve hardware, software, and network issues Manage and support Active Directory and Microsoft 365 environments Support wired and wireless network infrastructure Log, track, and resolve incidents in line with service expectations Assist with ongoing IT projects and infrastructure improvements Technologies: Active Directory Firewall Hardware Support LAN Microsoft 365 Mobile MS Teams Network ServiceNow Windows Office 365 VMware More: We are a well-established and growing organization based in Ballymena, delighted to offer a fantastic opportunity for a hands-on IT professional to join our collaborative IT team as an IT Support Engineer. You will play a key role in supporting and maintaining critical IT systems across the business during a period of growth and transformation. We offer a competitive salary of up to £40,000, participation in an on-call rota, and an early finish on Fridays. Join us to gain exposure to ongoing infrastructure improvements and work with a broad and modern tech stack. last updated 13 week of 2026