Overview
About the Role: We are seeking a dedicated and organised Care Coordinator to join our domiciliary care team. You will play a vital role in ensuring the smooth and effective delivery of high-quality home care services. The ideal candidate will have a passion for supporting vulnerable adults and the ability to manage care schedules, communicate effectively with carers and service users, and uphold compliance with CQC standards.
Responsibilities
* Coordinate daily care visits for clients, ensuring rota coverage and continuity of care.
* Liaise with care workers, service users, families, and external agencies to maintain high standards of service.
* Ensure care plans and risk assessments are accurate, up-to-date, and regularly reviewed.
* Respond promptly to any issues or changes in care needs, including emergency cover arrangements.
* Support recruitment, onboarding, and training of new care staff as required.
* Participate in the on-call rota, providing out-of-hours support as needed.
* Ensure compliance with CQC regulations and company policies.
* Maintain accurate records using care management systems.
* Conduct spot checks, supervisions, and quality assurance visits in the community.
Requirements
Essential
* Previous experience in a care coordination or domiciliary care role.
* Excellent communication and organisational skills.
* Strong understanding of scheduling and rostering systems.
* Ability to work under pressure and meet deadlines.
* Full UK driving licence and access to a vehicle.
* Good working knowledge of CQC regulations and safeguarding procedures.
Desirable
* NVQ Level 3 in Health & Social Care (or working towards).
* Experience with electronic care management software (e.g., PeoplePlanner, CarePlanner, PASS).
* Local area knowledge is an advantage.
What We Offer
* £29,000 annual salary
* Ongoing training and career development opportunities
* Supportive team environment
* Mileage allowance (if applicable)
* Company pension scheme
Working Hours
* Monday to Friday, 9am - 5pm
* Flexibility required for on-call rota and occasional out-of-hours duties
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