A dynamic e-learning company in Derry/Londonderry seeks a Support Specialist responsible for managing tier 2 support cases. The ideal candidate will have experience with case management systems like JIRA, strong technical skills, and a service-oriented mindset. You will troubleshoot product issues, work closely with development teams, and ensure clear communication with clients. This role values adaptability and collaboration in a supportive environment, with a commitment to delivering exceptional customer experiences.
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