Job Description Job Title: Service Desk Analyst Location: Hybrid working, Hertfordshire We have an exciting opportunity with a growing organisation for a Service Desk Analyst that is looking to grow and develop their skills. You will be Diagnosing and resolving technical issues Providing support for MACs & PCs Using the ticketing system Escalating issues when necessary Getting involved with small-medium sized IT projects Ensuring security & upgrades For this role, you need experience in a technical support/service desk role. Experience with technologies like Azure, Windows, Office 365 are a must. This role is an exciting role where you can learn a lot and also gain certifications too. You also need: A full driving licence and a car. Please apply or contact Altered Resourcing for more info.