The Crays Collaborative PCN is a network of 6 GP surgeries which are Broomwood Surgery, Crescent Surgery, Derry Downs Surgery, Gillmans Road Surgery, Poverest Medical Centre and St Mary Cray Practice.
The PCN are looking for a Care Coordinator to join their team.
Job Summary
Care co-ordinators help to co-ordinate and navigate care across the health and care system, helping people make the right connections, with the right teams at the right time. They can support people to become more active in their own health and care and are skilled in assessing peoples changing needs.
Care co-ordinators are effective in bringing together multidisciplinary teams to support peoples complex health and care needs. They can be an effective intervention in supporting people to stay well particularly those with long term conditions, multiple long-term conditions, and people living with or at risk of frailty.
About Us
BGPA is a federation of all 43 Bromley practices working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 350,000 patients, 100% of the Bromley population.
BGPAs goals are to work strategically with Bromley practices to help secure the best services for patients whilst working together to support member practices in the challenges of a changing NHS.
Job Description
Provide administrative support for Clinical Directors.
Carry out administrative work to support patient clinics such as covid vaccination clinics, and nurse clinics including setting up clinics, booking staff, arranging appointments, liaising with other staff and patients when necessary.
Liaise with ARRS staff with regards to PCN and practice indicators and targets.
Monitor Practices performance against contract targets and support work towards achieving those targets and feed back to Clinical Directors.
Carry out administrative work for meetings including taking minutes and actioning action points as required.
Carry out searches on the clinical computer system and report activity data to the Clinical Directors and Network Manager.
Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care.
Provide co-ordination and navigation for people and their carers across health and care services working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals.
Person Specification
Essential:
* Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way.
* Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
* Good knowledge and use of the English language.
* Excellent grammar, spelling and punctuation.
* Good standard of education.
* Computer literacy skills.
* Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement.
* Experience of working with a framework of confidentiality.
Desirable:
* Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
* Ability to identify risk and assess / manage risk when working with individuals.
* Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity).
* Experience or training in personalised care and support planning.
* Experience of data collection and using tools to measure the impact of services.
Bromley GP Alliance Ltd is an Equal Opportunities Employer.
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