Overview
We are expanding our Insurance Team and are looking for a motivated and detail-oriented Insurance Claims Handler to support the Councils vital work across Shropshire. As an Insurance Claims Handler, you will play a key part in the smooth running of the Councils insurance activities. You will investigate, register, and manage a variety of insurance claims using our claims management system, handling enquiries efficiently and accurately. You will process claims from start to finish, liaising with a range of stakeholders to ensure timely and thorough resolution. Your duties will include responding to requests for information, identifying patterns and potential fraud, and supporting the Councils risk management initiatives. Youll also contribute to ongoing team improvements, provide support for colleagues, and assist with projects to enhance service delivery.
Responsibilities
* Investigate, register, and manage a variety of insurance claims using the claims management system
* Respond to information requests, identify patterns and potential fraud
* Process claims from start to finish and liaise with stakeholders to ensure timely and thorough resolution
* Support the Councils risk management initiatives and contribute to service improvements
* Provide support for colleagues and assist with projects to enhance service delivery
Qualifications
* Five GCSEs (grades 4-9/A-C), including English and Maths
* Strong IT and communication skills
* Experience in claims handling or administration is desirable
* An insurance-specific qualification or sector experience is an advantage, though not essential; we will support you to gain relevant qualifications as part of your professional development
* Comfortable working independently, able to manage workload under pressure, and deal professionally with challenging customers
* Methodical, organised, and able to maintain attention to detail, even when tasks are repetitive
About Shropshire Council
Shropshire Council is a unitary authority which serves the rural county of Shropshire. The people of Shropshire are rightly proud of their countys assets, its natural beauty, its history, its diverse economy, and its vibrant culture.
Benefits
* Generous annual leave commencing at 28 days increasing with service to 33 days (pro rata for part time), with additional annual leave purchase policy
* Access to a benefits platform with a wide range of retail discounts and salary sacrifice schemes (cars, bikes, AVCs)
* Employer contribution to Pension Scheme (Shropshire County Pension Fund)
* Supportive carers and parental policies (maternity, paternity, adoption leave, special leave)
* Flexible and agile working; hybrid model to promote flexible working around personal and family commitments
* Access to counselling and occupational health services
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