Job Description
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW \n\n \n\nTeleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. \n\n \n\nWe have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.\n\n \n\nHere is all you need to know…\n\nStart Date: October/November 2025 \n\nSalary: £12.21 per hour\n\nJob Type: Full Time – Permanent \n\nWorking Hours: 40 hours per week (including training) \n\nOperational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday\n\nTraining: 2 weeks based in Glasgow, City Park.\n\nTraining hours 09:00am – 18:00pm Monday – Friday \n\nJoining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. \n\n \n\nWho we are looking for… \n\nA professional, polite and courteous telephone manner\n\nAbility to deliver excellent service with outgoing nature \n\nExcellent verbal communication skills, with fluency in English essential\n\nA good listener who can convey empathy, patience and understanding \n\nConfident and proactive to deal with difficul...