Role Description
* Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
* Lead the behaviour of the customer facing team to maximise upsell whilst maintaining exceptional customer service.
* Adopt new digital systems and processes as part of our digitalisation strategy.
* Develop skills, knowledge and career progression of team members.
* Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
* Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
* Make an impact across the department and whole dealership.
Qualifications
To excel in this role you need to have previous experience working in a busy dealership environment.
Compensation
Base salary, a competitive performance bonus and the opportunity to work at a manufacturer owned dealership.
Benefits
* Company Car Scheme: up to two company branded vehicles with insurance, servicing and breakdown & tyre cover.
* Company Discounts on new cars and aftersales services.
* Employer pension contribution up to 7%.
* 22 days annual leave increasing to 26 with service, plus bank holidays.
* Single Private Medical.
* Reward Gateway discount portal.
* Enhanced maternity, paternity and adoption leave.
* Employee Assistance Programme.
* Occupational Health support.
* Personal Accident Insurance worldwide.
* Training opportunities and e-learning resources.
* Shared Incentive Plan to invest in Stellantis Group.
* Health Cash Plan.
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