Dalkia have an opportunity for an Assistant Facilities Manager to join our team in Doxford, overseeing our corporate EDF office in Doxford, Sunderland as well as a small number of ancillary sites across the region.
Overview and Impact
The role of Assistant Facilities Manager is crucial in providing compliance and client satisfaction and will require great attention to detail. Contract specifications and Health & Safety are paramount as well as revenue management in line with budget constraints. The successful candidate should possess excellent communication skills and foster a collaborative and motivated working environment as well as the ability to manage a small team. Primarily based at EDF Call centre, Doxford Park, Sunderland, the role demands a customer centric attitude to ensure all guests are delivered a truly excellent experience whilst visiting the building. The candidate will assist the Facilities Manager in the provision of the service levels as agreed with the EDF facilities management team, ensuring the critical operation of the buildings in compliance with all legislation, company policy and guidelines available.
As this is a customer focused role, it may include dealing with challenging client requests, which must be dealt with in a diplomatic and tactful manner. It is important that there is a good understanding of the responsibilities and the mission of the business which should help the candidate remain focused in the priority and importance of issues raised. Excellent attention to detail as well as the ability to manage several responsibilities at once are desired attributes.
General overview of duties
* In the absence of the Facilities Manager work to ensure the smooth running of all operational areas of the Northern sites in conjunction with the Facilities team, including attendance at operational meetings.
* Manage allocated resources to meet daily schedules within the Northern sites, ensuring the FM is kept fully updated.
* With the support of the senior maintenance technician and team, Embrace, Develop, manage and maintain the standards and service level agreements within the scope of the contract.
* Ensure staff training is organised and updated as per company guidelines to satisfy the requirements of the contract.
* Ensure a safe working environment is maintained for customers, staff and contractors and that Health and safety and EDF “lifesaving” rules are met on site.
* Monitor and manage the performance of all staff and ensure probationary, mid-year and annual appraisals are completed.
* Manage all technical aspects of the buildings and associated plant, including maintenance of CD23 and TM31 logs books via the software provided.
* Ensure correct maintenance of all records in line with company and external auditing procedures.
* Undertake self-audits in line with contract requirements for all sites and ensure timely submission/support FM in monthly reporting.
* Manage all PPM & Reactive maintenance jobs – Monitor, Chase, organise and escalate when required.
* Manage contractor appointments, bookings and visits to ensure they supply correct paperwork and follow up to ensure required documentation is provided.
* Raise and Receipt PO’s, including investigation and resolution of invoicing queries. Raising and management of contractual call off service request process.
* Manage and monitor the onsite security team, via the managed service protocols within the contract.
* Manage H&S for all sites including completion of investigations. Ensure correct setting to work processes are adhered to. Ensure legal obligations are met.
* Manage Access control, CCTV and Key processes and equipment/software.
* Manage waste process for all sites.
* Manage the maintenance and upkeep of sites, including a grade 1 listed building.
* Manage site HR process including timesheets, holidays, recruitment, disciplinary process and on boarding of staff.
* Manage site emergency procedures and processes.
* Drive staff motivation and development.
* Act as site water controlling manager.
* Act as site F-gas AP.
* Act as Authorised person “Asbestos Duty to Manage.
* Admin duties as required including management of SharePoint site.
* Self-develop, with the assistance of the technical and management team to expand knowledge and experience.
* Any other duties that may be required and which are considered by the line manager to be consistent with the grade and the general responsibilities of the post and in line with the job profile.
* People First – it starts with health, safety and wellbeing
We look out for each other – not just making sure we’re physically safe but we look after each’s wellbeing too
* Better Together – a collaborative team
We work together, respecting and listening to each other’s point of view
* Trusted Partners – dedicated to our clients’ success
Our clients’ must know they can rely on us and we should continuously work on building great relationships with them
* Taking Responsibility – making a positive difference
Being responsible employees, customers and people is also very important, we have the opportunity to make a positive difference to our immediate, and the wider, environment through our actions
QSHE Statement
are committed to leading our sector in sustainability. Our employees have a collective responsibility to work in a sustainable and efficient manner helping to minimise our impact on the environment whilst contributing benefits for our clients, colleagues and the community. Employees have a responsibility not to cause harm to ourselves or to others in our efforts to make safety personal. All employees are expected to work within our Sustainability and Health and Safety policies and procedures
Qualifications and Required Experience
A sound background in FM is desired for this role. A high level of general education is required in addition to administrative skills and competency with Microsoft Office packages, a full driving licence and good spoken and written English skills are essential.
The ideal person will already have experience as an Assistant Facilities Manager within a similar setting. The role could also suit someone with a good level of experience in a facilities management environment as a Facilities Coordinator.
* 25 days holiday increasing with length of service, plus Bank Holidays + birthday off, + option to purchase additional 5 days
* Life Assurance
* Private medical insurance (after 1 year service)
* Employee recognition programmes which reward exceptional achievements
* Employee Referral bonus with generous bonuses for ‘referring a friend’
* The opportunity to use one working day per year volunteering to help the local community
* Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
* Company sick pay
* Access to wellbeing programmes
* Employee Assistance Programme – free, confidential 24/7 365 support on all lifestyle matters
* Full induction and training
* Smartphone and Tablet / laptop (where applicable for role)
* Uniform and PPE (where applicable for role)
* Access to our extensive career portal with career planner tool and online learning
At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.
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