About Us
Phlebotomy Services Ltd is a well-established, CQC-registered private blood-taking service with a clinic based in Kenilworth, Warwickshire. We operate one of the largest networks of highly skilled phlebotomists across the UK, providing home visits and clinical services nationwide.
Our team supports NHS patients, private clients, donor services, clinical research, pharmaceutical companies, as well as corporate and sporting organisations. With a growing client base and increasing demand for our services, we are looking for a proactive and highly organised Office Administrator to join our family-run business. This is an exciting opportunity to be part of our expanding operations, contribute to our continued growth, and play a key role in helping us deliver the highest standards of service and care.
About the Role
This is varied role and where no two days are the same. You will play a central part in the daily running of the business – from helping manage the administrative tasks and supporting the team, to liaising with patients, clients and healthcare professionals. The role requires confidence, attention to detail, ability to multitask, adaptability and taking initiative, especially as you'll be working closely with the current postholder to ensure smooth handover.
Key Responsibilities
· Co-ordinate a large team of mobile phlebotomists UK wide on a daily basis.
· Manage day to day office operations and act as the first point of contact for patient's clients and staff.
· Liaise with laboratories, NHS professionals and our private healthcare partners/contracts.
· Maintain and update internal records, including CQC compliance documentation and company policies.
· Monitor and order office supplies and equipment as needed.
· Prepare regular reports for the Directors.
· Train new administrative staff when required.
· Attend and support meetings with the Managing Director regarding contracts and operations.
What we are looking for
· Strong communication skills – written, verbal and interpersonal.
· Highly organised and excellent time management, attention to detail & multitasking abilities.
· Proficient in Microsoft Office (Word, Excel, Outlook) and confident using smartphone apps (especially WhatsApp).
· Strong typing and data entry skills.
· Ability to work independently when needed, making sound decisions while always maintaining confidentiality
· A calm and professional manner with a good sense of humour and a strong team player
· Empathetic and patient focused approach
Desirable (Not essential)
· Knowledge of Sage accounting software
· Experience in a medical or healthcare setting
· Phlebotomy skills/experience (an absolute bonus)
Hours & Salary
The position is offered as a full-time post - Monday to Friday 9am – 5pm.
Salary: Competitive and dependent on experience
Flexibility is required and occasional overtime maybe required.
If you are ready to join a busy, friendly and growing healthcare business where you can make a real difference, we'd love to hear from you
Job Type: Full-time
Pay: £24,420.00-£30,000.00 per year
Work Location: In person