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We are delighted to be partnered with our successful, professional, and friendly client, who is seeking to recruit an additional full-time Customer Service Advisor to join their team at their offices in Haywards Heath. This is an office-based role offering an excellent opportunity within a reputable insurance/financial services company.
Customer Service Advisor
* Full-time, permanent position
* Monday to Friday, 09:00 - 17:00 (37.5 hours/week, including a 30-minute lunch break)
* Location: Haywards Heath - modern offices, 10-minute walk from the station. On-site parking and nearby free street parking are available.
* Salary: £25,000 - £28,000 per year, with excellent company benefits, including a pension scheme, employee benefits, social events, and a staff Christmas party.
The Role - Customer Service Advisor
This role involves a mix of phone-based customer service and administrative tasks in a busy, friendly office within an expanding and stable organization.
Customer Service Advisor duties include:
* Answering and resolving customer queries via telephone and email, taking ownership of each task.
* General policy administration.
* Proactively following up on customer inquiries and converting them into policies where possible.
* Ensuring customer satisfaction exceeds expectations.
* Producing high-quality documents and maintaining accurate computer records.
* Gaining a strong understanding of company products.
* Ensuring compliance with company and regulatory policies.
* Participating in regular learning and development activities.
Experience, Competencies, and Knowledge Required
* Experience in a telephone-based or customer-facing/support role.
* Good general education, including GCSEs (or equivalent) in English and Maths.
* A customer-focused attitude with a passion for exceeding expectations.
* Strong verbal and written communication skills.
* Good prioritization and time management skills, with high accuracy.
* Proficiency in IT and eagerness to learn new systems.
For more information about this exciting Customer Service Advisor position, please apply now! Shortlisting will take place soon—don't miss out!
Wild Recruitment Ltd T/A First Recruitment Services acts as an Employment Agency for this vacancy.
We are committed to equal opportunity employment. No discrimination based on gender, marital status, race, religion, color, age, disability, or sexual orientation. All candidates will be assessed solely on merit, qualifications, and ability to perform the role.
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