Overview
Location: Derby
Salary: £29,970 - £36,483 (Band 5)
Contract Type: Permanent
As a member of the IT Operations team, the post holder will focus on delivering high performing, reliable, responsive and resilient IT and Telephony services at all operational sites throughout the DHU organisation. The post holder will work within a team of DHU IT professionals supported by key 3rd party partners, supporting colleagues working for DHU Health Care. A commitment to a quality service, excellence in healthcare and the development of the company are integral to the role and the development of the service.
What Your Typical Day Looks Like
* Deliver 2nd line Technician support and operational maintenance across all technologies employed by DHU, working closely with 3rd party partners to resolve incidents and problems.
* Support IT project tasks and IT service improvements with internal stakeholders and 3rd parties to deliver system enhancements and new services.
* Provide assistance and act as the escalation point for the service desk.
* Monitor storage availability and carry out preventative maintenance as identified by 3rd parties; respond to critical alerts from the service monitoring toolset.
* Contribute to the development of support documentation, prepare knowledge articles, and review existing processes where appropriate.
* Work as part of a team or operate independently in a technical environment without direct supervision.
* Undertake occasional 1st Line duties when required.
* Travel between sites to provide IT and Telecoms services as necessary to support project and business needs.
* Provide on-site cover between 09:00 and 17:00, including bank holidays, or as agreed from time to time.
* Be part of the 7-day-a-week on-call rota for IT and Telecoms services as an escalation point.
To be a Successful 2nd Line Technician you will need:
* At least 2-3 years experience within an IT 2nd line support role.
* Technical experience equivalent to MCSE/MCSA in server support with evidence of continued professional development.
* Educated to NVQ Level 3 or equivalent in an IT-related subject gained through specific relevant experience.
* ITIL V3/4 foundation.
* Ability to produce high-quality documentation to enhance the quality and reliability of IT services.
* Experience of troubleshooting end-user networking incidents and escalating when required.
* Experience of telephony services such as Mitel and/or CXOne.
* On-site and remote hardware build and deployment (Intune, Apple Business Manager, Autopilot).
* Windows migration experience and strong knowledge of Microsoft Server operating systems including Active Directory (on-prem).
What DHU can offer you
Working Patterns: We recognise that 9-5 doesn't work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/Per Annum.
Employee Benefits
As part of our team at DHU Healthcare, we offer a range of benefits to support your wellbeing and rewards for your hard work. Benefits include health-related and lifestyle enhancements, access to employee assistance programs, and more.
Health Cash Plan: After six months with us, you’ll have 24/7 GP access for you and your family, plus a free Level 1 Health Cash Plan covering dental, optical, and therapy costs.
Access to the DHU Hub: Discounts, wellbeing resources, a health portal, and enhanced Employee Assistance Programme.
NHS Pension Scheme: NHS pension scheme eligibility; existing NHS employees can bring their current pension pot and holiday allowance with them.
Car Lease Scheme: Salary sacrifice with options for brand-new hybrid or electric cars through NHS Fleet Solutions.
Enhanced Maternity/Paternity Leave: Enhanced leave to support you during family changes, backed by a Family Friendly policy.
Referral Programme: Earn rewards through our Employee Referral Programme by inviting others to join DHU.
Birthday Leave Guarantee: Birthday leave is optional and up to you to take or defer.
Free Parking: Most DHU sites provide free, secure parking for employees.
We are an equal opportunity employer. We welcome applications from all individuals, reflecting the diversity of the communities we serve. We strive to create an inclusive environment free from discrimination or bias. We may provide alternative application options if needed to support accessibility.
Forces-friendly organisation: We support Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners.
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