Job Title: Senior Travel Claims Handler
Do you have the following skills, experience and drive to succeed in this role Find out below.
Location: Birmingham Hybrid/Remote
Salary: 28,000
- 32,0000 About the Role We are seeking a proactive and detail-oriented Senior Travel Claims Handler to join our client's growing team.
In this role, you will manage and assess travel insurance claims from initial notification through to settlement, ensuring fair and timely outcomes for customers.
Key Responsibilities Handle a caseload of travel insurance claims in line with company policies and regulatory requirements.
Liaise with customers, third-party suppliers, and internal departments to gather information and assess claims.
Make fair and prompt decisions on claims, ensuring excellent customer service throughout the process.
Maintain accurate records and documentation for each case.
Identify potential fraudulent claims and follow the appropriate procedures.
About You Previous experience in travel insurance, claims handling, or a similar customer service role.
Strong communication and interpersonal skills.
Ability to work independently, with excellent attention to detail.
Sound decision-making skills with a customer-first mindset.
Good IT skills, including familiarity with claims management systems.
If you're an organised and customer-focused professional looking for your next step in the travel insurance sector, we'd love to hear from you.
Contact: Kas Morgan
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