Job Title: Retail Sales Advisor (Brand Advisor)
Job Type: Permanent, Full-Time (40hrs per week), Immediate Start
Location: Onsite - Carnaby Street, London W1F 9QF
Reports to: Store Manager; Assistant Store Manager
About The Role:
At Casio, innovation is in our DNA. From the original G-SHOCK dream of an unbreakable watch, we've kept pushing boundaries - blending bold design, cutting-edge tech and real-world toughness.
G-SHOCK is more than a watch. It's a mindset. Tough. Independent. Limitless.
Now we're looking for a Retail Sales Advisor who lives those values to join the team at our flagship Carnaby Street store. You'll be the face of G-SHOCK - inspiring customers, creating memorable experiences and representing a brand that stands for strength and style.
No watch experience? No problem. We'll train you to become a product expert - all you need is passion, energy and a desire to learn. You'll join a close-knit team of 5, bringing bold energy to the shop floor every day.
Key Responsibilities:
* Drive Sales and Smash Targets
o Actively engage every customer and turn conversations into sales.
o Confidently recommend products, explain features and upsell where appropriate.
o Focus on meeting and exceeding store sales targets and personal KPIs.
o Stay switched on to promotions, new launches and bestsellers.
* Create Unforgettable Experiences
o Deliver genuine, memorable service that keeps customers coming back.
o Build strong relationships with customers and create a loyal fan base for G-SHOCK.
* Own the Look and Feel
o Maintain an inspiring store environment; keeping displays sharp and stock fully replenished.
o Make sure every product is perfectly presented, priced and ready to sell.
* Protect What Matters
o Follow store security, cash handling and stock control procedures.
o Help minimise stock loss and protect the brand's integrity.
* Be Part of the Action
o Support instore activations, events and merchandising updates.
o Assist with occasional social media activities to help drive store traffic and engagement.
* Grow With Us
o Take part in ongoing product training and become an expert in what you sell.
o Stay hungry to learn, improve and achieve personal and store-wide goals.
Requirements
What We're Looking For:
Are you passionate about people, products and creating unforgettable experiences?
Join our team and bring energy, curiosity and team spirit to the world of G-SHOCK.
* Essential: Energy & Flexibility - you're ready for retail hours, weekends included, and bring your best self to every shift.
* People Skills
o Confident, friendly and natural at starting conversations with customers.
o You've worked in a retail or customer-facing role before and know how to deliver amazing service.
* Team Spirit
o Reliable, supportive and always ready to jump in where needed.
* Drive to Learn
o Excited to learn about technical products - and happy to ask questions and grow.
* Attention to Detail
o Proud of how you present yourself and proud to represent a global brand.
* Highly Desirable:
o Experience with watches or timepieces.
o Fluent in another language other than English - our customers come from everywhere!
Benefits
* 33 days annual leave inclusive of Bank Holidays
* Competitive Salary & Commission Scheme
* Fantastic Healthcare Benefits, available from Day One:
o Bupa Private Medical Insurance
o Permanent Health Insurance
o Medicash Health Plan
* Excellent, non-contributory Pension Scheme, up to 14%**
* Death In Service (x4 salary)
* Employee Discount, up to 50%
* Anytime access to retail discounts at 200+ retailers (Reward Gateway)
* Anytime access to personal development and training courses via LinkedIn Learning.
* Casio Sponsorship & Donation Scheme for employee charity fundraising
* Head Office team social events and activities including giveaways, reward & recognition incentives etc.