We are seeking a professional and friendly weekend Receptionist/General Assistant to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently in a fast-paced environment.
Responsibilities
* Greet and welcome guests in a warm and professional manner.
* Answer phone calls promptly, demonstrating excellent phone etiquette while addressing inquiries or directing calls as necessary.
* Manage the reception area, ensuring it is tidy and presentable at all times.
* Assist guests with check-in and check-out procedures, providing information about hotel services and local attractions.
* Handle guest complaints or concerns with empathy and professionalism, ensuring satisfactory resolutions.
* Maintain accurate records of guest information and reservations.
* Collaborate with other departments to ensure seamless guest experiences.
* Perform administrative tasks such as filing, data entry, and managing correspondence as required.
* Serving drinks to hotel guests and assisting in the Food and Beverage department, as and when required.
Skills
* Strong guest services skills with a background in hotel or hospitality environments preferred.
* Excellent phone etiquette and communication skills, both verbal and written.
* Ability to work well under pressure while maintaining attention to detail.
* Proficient in using office equipment and computer software relevant to reception duties.
* A friendly disposition with a professional appearance and demeanour.
* Experience of working with RezLynx/Guestline preferred but training will be given
This is a good opportunity to join our evergrowing hotel and team and be part of our exciting development. No live in available so candidates will need to live within a commutable distance.
Job Type: Part-time
Pay: From £12.30 per hour
Expected hours: 16 per week
Benefits:
* Discounted or free food
* Employee discount
* On-site parking
Language:
* English (required)
Work Location: In person