Job Description
Sureserve provides market-leading compliance and energy services across the UK, with close to 4,000 employees working from over 20 offices.
Sureserve is a trusted partner for housing associations, local authorities, and other clients, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and improved quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.
Role Overview:
The role involves handling repair and maintenance jobs across various specializations including plumbing, electrical, and carpentry. The individual will carry out pre-planned maintenance and reactive repairs, and engage in effective communication with clients.
The ideal candidate will be self-motivated, technically skilled, proactive, and committed to delivering quality service. The work environment varies and requires adaptability to different settings and client needs.
Key Responsibilities:
* Carry out planned maintenance, servicing, and safety checks on gas appliances and systems in residential properties.
* Respond to emergency call-outs and perform reactive repairs on boilers, heating systems, and relevant gas equipment.
* Diagnose faults and carry out effective and timely repairs.
* Ensure all work complies with current gas safety legislation and company procedures, prioritizing safety.
* Identify and report additional works or safety issues to the office or client.
* Provide high-level customer care, interacting with clients and tenants to meet or exceed quality standards.
* Adhere to all Health and Safety requirements, including Risk Assessments, Safe Systems of Work, and COSHH Records.
* Communicate work updates and progress, completing paperwork electronically and manually.
* Maintain tools, equipment, and stock to ensure availability of parts needed for jobs.
Skills & Experience:
* Valid domestic and/or commercial gas qualifications, including CCN1, CENWAT, HTR1, CKR1 (essential).
* NVQ Level 3 in electrical installations or equivalent, or basic electrical experience.
* Valid UK driving license (essential).
* Practical experience in gas and electrical maintenance in domestic and commercial settings.
* Understanding of gas/electrical safety regulations and standards.
* Strong problem-solving skills and ability to work independently.
* Professional, friendly attitude and ability to build strong relationships with clients and tenants.
What We Offer:
* £45,000 salary with OTE up to £60,000.
* Employee engagement events and 'Employee Voice' programs.
* Opportunities for career growth and development.
* 'Sureserve Legends' recognition for living our values.
* Company vehicle and fuel card.
* Uniform, PPE, and mobile device.
* Contributory pension scheme.
* Life assurance.
* Private Healthcare (PMI).
* 20 days' holiday plus Bank Holidays, increasing with service.
* Family-friendly policies including enhanced maternity, paternity, and adoption leave.
* Sureserve Benefits Hub with retail discounts.
* Virtual GP service for employees and their families.
* Employee Assistance Programme (EAP).
* Bike2Work and EV Car schemes.
Our Commitment:
Sureserve is an equal opportunities employer committed to diversity and inclusion. We promote equality in employment regardless of background, ancestry, citizenship, marital status, or veteran status. We focus on talent development and ensuring equality and support for all employees, clients, and communities.
Reasonable Adjustments:
We offer adjustments throughout the recruitment process for individuals who need them. Please contact scnw.careers@sureserve.co.uk if required.
Pre-Employment Checks:
Successful applicants will undergo eligibility checks, including right to work in the UK and DBS background checks.
Location: Coventry | Salary: £45,000 | Employment type: Full-time
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