Automotive Service Advisor
Location: Heathrow, TW6
Salary: £32,000 – £33,000 per annum
Overtime: working 1 in 2 Saturday mornings paid at time and a quarter
Working Hours:
Monday to Friday: 07:00am – 16:00pm
Alternate Saturdays: 7:00am – 1:00pm (paid overtime)
Automotive Service Advisor The Role
We are looking for an experienced Automotive Service Advisor to join our busy operation in the Heathrow (TW6) area. This is a customer-facing role that plays a key part in ensuring the smooth running of the workshop and delivering excellent service to our customers.
You will be responsible for the handover from the night shift at 7:00am, managing vehicle bookings, liaising with the workshop, and keeping customers informed throughout the service or repair process.
Automotive Service Advisor -Key Responsibilities
Booking in vehicles for service, MOT, and repair
Coordinating third-party repairs and issuing purchase orders
Liaising with the workshop supervisor, stores, reception team, accounts, and management
Keeping customers informed of vehicle progress and obtaining authorisation for additional work
Creating, typing, and pricing job cards
Producing and managing service plans, ensuring customers are contacted for due servicing
Issuing work to mechanical staff
Handling cash payments for completed workshop work
Managing warranty and contract processes
General reception duties and customer support
Prioritising workload to meet deadlines
Ensuring all work is delivered on time and to a high-quality standard
Maintaining Health & Safety standards and safe working practices
Carrying out reasonable ad-hoc duties as requested by the Director or General Manager
Automotive Service Advisor -What We’re Looking For
Previous experience as an Automotive Service Advisor (or similar role)
Strong organisational and communication skills
Ability to prioritise workload in a fast-paced environment
Confident customer service skills
Good understanding of workshop operations and service processes
A professional, reliable, and proactive approach
This is an excellent opportunity for a motivated and experienced Automotive Service Advisor looking for a stable role with competitive pay and paid overtime in a busy Heathrow-based operation