Technical Support - Engineering 💼 Full-Time | Permanent 📅 Start Date: ASAP
Are you a technically minded engineer who enjoys solving problems for customers in the high-performance industry?
We're looking for someone who can combine engineering understanding with customer engagement - advising on bespoke components, interpreting technical drawings, and liaising with high-end automotive clients.
🔧 What You'll Be Doing
Build and manage strong, long-term relationships with both procurement and technical stakeholders.
Act as the key link between customers and internal teams, representing customer needs throughout the business.
Provide technical guidance, support, and solutions to internal and external stakeholders.
Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations.
Monitor sales performance and KPIs, assisting with strategic planning and budget alignment.
Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships.
Conduct market analysis and customer satisfaction reviews, initiating improvements where needed.
Contribute to product innovation and continuous optimisation.
🧠What You'll Need to Succeed
A degree in a technical discipline - Mechanical Engineering preferred.
Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting.
Excellent interpersonal skills, with the ability to communicate complex information effectively.
Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word).
Ability to read and interpret technical documentation.
A proactive, team-oriented approach with a "can-do" attitude.
Knowledge of ISO 9001 standards and product liability is beneficial.
Willingness to travel when required.
🎯 Personal Attributes
Communicative and confident with a customer-first mindset.
Organised and methodical with the ability to multi-task.
Resilient and results-driven, with excellent conflict resolution skills.
Passionate about continuous improvement and innovation.
A strong team player with a self-motivated approach.
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