This campaign offers roles in multiple locations. You can select up to three preferences, but it is not mandatory. Please choose only locations you are willing to travel or re-locate to at your own expense. Candidates who decline or are unable to start in a preferred location within a reasonable timeframe will be withdrawn from the campaign.
Note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, especially for candidates without current permission to work in the UK as a Skilled Worker, or those relying on tradeable points after 4 April 2024, as they are not included in the Immigration Salary List. Applicants should seek specialist advice regarding Visa Sponsorship eligibility.
About the job
The Department for Work and Pensions (DWP) manages welfare, pensions, and child maintenance policy. As the UK's largest public service department, it administers the State Pension and various benefits for around 20 million claimants and customers. DWP is committed to being an equal opportunities employer and aims to be the most inclusive in the UK.
The Work Coach role is rewarding, varied, and complex, involving face-to-face interactions with customers to support their employment needs. If you want a career that makes a positive difference, a DWP Executive Officer role may be ideal for you!
About us
As a Work Coach, you will play a vital role in helping individuals and families achieve financial independence through work and access to support. You will deliver exceptional, empathetic service, using sound judgment to assist people through challenging times, and your coaching can significantly impact their ability to find, retain, and progress in employment.
The role involves working with customers, employers, and colleagues via face-to-face, digital, and telephone contact. Main activities include:
* Supporting customers claiming Universal Credit, Employment and Support Allowance, Jobseeker’s Allowance, and Income Support.
* Providing quality job search advice and matching customers to suitable vacancies.
* Ensuring compliance with the Equality Act 2010 and providing additional support to access services.
* Building positive, motivating relationships with customers.
* Gaining in-depth knowledge of local employment opportunities and partner services.
* Making timely, customer-focused decisions and referring to appropriate support.
* Managing your caseload and performance.
For roles based in Wales, the ability to speak Welsh is desirable.
About Disability Confident
A Disability Confident employer offers interviews to applicants declaring a disability who meet minimum job criteria. During high-volume or seasonal recruitment, the number of interviews may be limited. For more information, please visit our website.
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