Customer Account Manager / Customer Service Advisor
Salary: £26,500 + Commission & Monthly Bonus
Hours: Monday-Friday, 9am-5pm
Location: Southampton
We're working with a well-established, employee-focused business that's looking to add a Customer Account Administrator to their customer services and sales team. This role is all about managing existing accounts, delivering excellent service, and building strong, long-term customer relationships.
You'll handle customer enquiries from start to finish, support account growth, and play a key role in maintaining high service standards within a fast-paced environment.
What you'll be doing
Managing a portfolio of existing customer accounts
Handling customer queries, complaints, claims and credits
Answering inbound calls and managing your own inbox
Supporting sales growth, including promoting exclusive product ranges
Producing reports and reviewing account and sales data
Supporting the wider team as needed
What we're looking for
Previous customer service or account management experience
Confident and professional telephone manner
Strong communication and organisational skills
Comfortable working to deadlines in a busy environment
Good working knowledge of Microsoft Office
What's on offer
Generous holiday allowance
Pension contributions and monthly profit-share bonus
Health & dental insurance contribution
Staff discount, cycle to work scheme, and funded training opportunities
INDCP