At Adaptable Recruitment we have an Excellent Opportunity for a Claims & Customer Service Administrator to join a growing & reputable company in Liverpool City Centre working in a brilliant office environment. Package: up to £24,740 - (35 hours) Holidays: 25 days bank (increases with service) Location: Liverpool- Fully Office based for the first 6 months then hybrid working Benefits: Healthcare cash plan - Life Assurance - Access to EAP Reporting into: Team Leader Main Responsibilities to include: Check validity of claims by checking against information on the computerised system Process valid claims through use of computerised system in a timely and accurate manner Contact Policyholders by post or telephone in the event of insufficient/incorrect claim information Update any changes to policyholder details and send out updated schedules Present a welcoming, efficient and professional counter service to visiting policyholders and other visitors to the company Ensure visitors book is completed, post box is emptied and claim forms received via the counter are logged on the system Ensure the adherence to regulatory and compliance standards Keep your team leader informed of any unresolved issues As required, provide cover on the Technical Claims team (deceased, personal/dental,hospital and PMI claims) As required, provide cover on the Telephony team ensuring that inbound telephone enquiries are handled in a courteous and efficient manner The ideal candidate: Quality of claims via claims audit, error spreadsheet etc Quantity of claims processed Quality of customer service Telephone manner Product knowledge Flexibility in covering in Technical and Telephony