Job Title: Customer Service Advisor
Location: Stoke Gifford, Bristol + Hybrid Working Arrangements
Compensation: £25,.00 + Benefits
Role Type: Full time / Permanent
Role ID: SF
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Advisor.
The role
As a Customer Service Advisor, you’ll have a role that’s out of the ordinary. To be a pivotal part of the Contact Centre Team; providing a leading vehicle fleet management service to all Ministry of Defence customers worldwide
Day-to-day, you’ll be the first point of contact for all MOD enquiries. It supports the wider team as part of a global fleet management service for customers worldwide. Typically handling queries of a varied nature across both phone calls and emails.
1. To provide phone and administrative support to a wide variety of customer and supplier questions and queries
2. To be an important first part of the customer journey, making sure that the Babcock values shine through in everything we do
3. To ensure Company health, safety and environmental procedures are complied with at all times
4. Using Babcock’s booking system to administer booking requests where relevant
5. Providing customers with confirmation of their booking and any further information required relating to that booking
This role is full time, 37.5 hours per week (Monday – Friday) working rotational shifts and provides hybrid working arrangements. You will be required to work every one in three weekends with potential night shift cover when required.
Essential experience of the Customer Service Advisor:
6. Competent on MS Office (Word, Outlook, Excel, PowerPoint, SharePoint)
7. Excellent communication skills and the ability to build rapport with the customer
8. Friendly, calm and helpful attitude; good interpersonal skills and ability to work well with others
9. Ability to handle multiple contacts via all voice and non-voice channels against strict KPI’s
10. Ability to identify customer needs and respond appropriately to them
Qualifications for the Customer Service Advisor:
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.
Security Clearance
The successful candidate must be able to achieve and maintain Standard (BPSS) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at .
What we offer
11. Generous holiday allowance
12. Matched contribution pension scheme, with life assurance
13. Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
14. Employee share scheme
15. Employee shopping savings portal
16. Payment of Professional Fees
17. Reservists in the armed forces receive 10-days special paid leave
18. Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit.
19. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
20. Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing