Overview
We are preparing for a project starting mid-2025 and are seeking candidates interested in joining NSC in the near future. If you're considering a change but are not ready yet, please review the job description below and apply online. We will contact you when we begin recruitment activities.
The Desktop Support Engineer is responsible for providing end-user support, hands-on support, and collaborating with business users and stakeholders to ensure efficient support without disrupting business operations. The role requires practical support experience.
Responsibilities
* Advise and present to one or more customer staff.
* Monitor and control daily service call activity, utilization, inventory levels, and service levels.
* Deliver exceptional customer service.
* Possess advanced knowledge in customer service aptitude.
* Resolve technical issues related to hardware, software, and connectivity.
* Troubleshoot customer issues while maintaining agreed-upon service levels.
* Participate in configuring and supporting internal systems.
* Work effectively with Logistics.
* Adhere to assigned schedules.
* Follow documented policies, procedures, and processes specific to the service.
* Document all customer interactions clearly and concisely within the appropriate CRM tool.
* Function effectively in a team environment.
* Keep knowledge levels current with industry developments.
* Support installation and implementation of connectivity and high-end system products.
* Continuously improve service delivery.
* Manage time and resources to meet or exceed expectations.
Qualifications
Work Experience: More than 24 months
Required knowledge includes:
* English (written and verbal)
* Advanced knowledge of computer hardware
* Advanced knowledge of common software applications
* Advanced knowledge of Microsoft operating systems
* Proficient knowledge of printer hardware
* Proficient in configuring and troubleshooting networking, wireless, and VPN features of end-user devices
* Proficient in using ticketing software
* Microsoft Office & Office 365 applications
* PC/Laptop hardware
* Peripherals including printers
* Mobile devices
Additional awareness of:
* Active Directory
* Exchange
* Apple OS
* Network and server hardware and components
IT qualifications may include:
* A+ Certification; OEM Certifications such as Dell, HP, Lenovo, Lexmark, IBM, Server+
* PC/Laptop OEM Maintenance Certification
* CompTIA A+ Certification
* Microsoft Certified IT Professional (MCITP) in desktop area
* Microsoft Office Specialist (MOS) certification
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