The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
* Using specialist tools to extract the data needed
* Responding to data-related queries and keeping track of these
* Analysing data to identify trends
* Setting up processes and systems to make working with data more efficient
* Researching new ways to make use of data
* Producing reports and charts communicating trends within data to non-specialists
* Presenting information generated from data to clients and managers.
* Maintaining and monitoring the practice appointment system
* Process personal, telephone and e-requests for appointments
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* Action all incoming faxes
* Signpost patients to the correct service
* Process incoming and outgoing mail
* Initiating contact with and responding to, requests from patients, team members and external agencies
* Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
* Process calling letters are requested
* Process all DNA letters in accordance with current policy
* Action GP2GP tasks
* Read code data on EMIS Web
* Photocopy documentation as required
* File and store records as required
* Data entry of new and temporary registrations and relevant patient information as required
* Input data into the patient's healthcare records as necessary
* Scanning of patient related documentation and attaching scanned documents to patient's healthcare records
* Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
* Manage all queries (including administrative queries) as necessary in an efficient manner
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area always
* Monitor and maintain the reception area and notice boards
* Support all clinical staff with general tasks as requested
Requirements
Desired but not essential:
* Working with the general public
* Administrative duties
* Excellent communication and interpersonal skills
* Strong IT skills (Microsoft Office)
* Clear, polite telephone manner
* Time management
* Flexible and cooperative
* Integrity and loyalty