IT Support Engineer - Bangor - Permanent - c£35,000 per annum REED Technology are pleased to announce a collaboration with a managed service provider in Belfast that prides itself on delivering a strong, high quality service to its client base supporting companies of all sizes. Due to recent growth they are looking to add to their team As a IT Support Engineer you will be responsible for installing/configuring systems for new and existing customers. You will provide technical support for these products and work with other technical team members and field engineers to resolve technical issues. Key Responsibilities, Acting as first contact within the company for first level support regarding incidents and problem management (hardware & software) Be the problem owner until the solution for the problem is implemented at customers site and accepted Fast and reliable troubleshooting as well as providing workarounds where necessary Ensuring a high level of support through all available tools and participation in On-call service Essential Criteria 3rd level IT Technical education Minimum 3 years in similar technical support role Knowledge of IT architectures (Client/Server-Systems) Broad experience with Operating Systems (Windows, Linux) Basic Knowledge with MS Active Directory Knowledge in Databases (MS SQL) & SQL Knowledge in computer networks (Ethernet, TCP/IP, firewalling) Experience with virtualization technologies (e.g. VMWare, Hyper-V) Basic Knowledge of software architecture Knowledge of Web Services and Payment Service Providers Remuneration Package Starting Salary £30-35k per annum Company pension Hybrid working possible after completion of training and probationary period Generous Annual Leave plus statutory Bank Holidays Skills: it support desktop support field service engineer